The NHS 10-Year Plan is clear: the future of care is community-first, digitally powered, and clinically intelligent. Let us step you through how our flagship platform – Gateway® – is already turning that vision into a reality. 

Hospital to Community

The plan prioritises a shift from hospital-based care to more integrated, community-led models.

Gateway® enables dentists, opticians, audiologists, and extended access clinicians to raise secure referrals – reducing pressure on GP appointments, speeding up access to secondary care, and unlocking capacity across primary care.

Via®, our browser-based system, removes barriers between sectors and improves speed and safety.

Analogue to Digital

Digital is no longer optional – it will be the backbone of NHS transformation.

Gateway® improves accuracy, speeds up decision making and ensures safer, more consistent care. Outdated Word referral templates and manual triage are replaced with smart, dynamic digital forms that integrate with the patient record and auto-route referrals to the right place.

Capture®, our mobile app, enables faster, safer prioritisation of referrals by enabling clinicians to attach dermatoscopic images to referrals.

We’re proud to be available via the NHS Digital Buying Catalogue and the Primary Care Support Services (PCSS) framework.

Sickness to Prevention

The NHS Plan commits to early intervention and better outcomes for patients.

PathAssist™, helps clinicians avoid delays or missed diagnoses by flagging gaps in referral information against locally agreed pathways.

The PathAssist™ tool can also enable primary care to avoid unnecessary referrals to secondary care by providing advice and guidance on interventions to try before initiating a referral.

It’s not just efficient – it’s safer.

With Gateway®, referrers are alerted to issues before a referral is sent – and can justify overrides when appropriate. This is intelligent support.

Empowering the Workforce and Enhancing Productivity

Workforce pressures are at a tipping point. The NHS Plan calls for digital tools to relieve admin burden and improve working conditions.

Gateway® cuts administrative time, reduces rejected referrals, and improves confidence at the point of referral.

Instead of chasing incomplete forms or navigating unclear pathways, primary care clinicians can focus on what matters: clinical care. Instead of being job planned to triage busy referral assessment service (RAS) lists, secondary care clinicians can focus on what matters: clinical care.

When a GP chooses to refer a patient to dermatology, Refer-Owl – our wise referral assistant – steps in to guide them through a series of structured clinical questions, carefully designed by specialists from the service. Refer-Owl acts as a smart clinical intelligence (CI) partner – ensuring the referral meets local criteria.

Our real-time analytics dashboards also help providers understand trends, manage resources, and plan smarter.

Data Driven Insights and System Improvement

Gateway® drives operational improvement, pathway redesign and performance management across the health system by giving access to granular, real-time referral intelligence – from service usage to clinician-level activity. Beneficial to every part of the pathway, but especially commissioning. 

Supporting the NHS App Vision

As the NHS App evolves into the “digital front door” by 2028, Gateway® will be vital.

By improving the quality and completeness of referrals from the outset, we are paving the way for a ‘switch on’ of directly bookable slots – the original vision of the e-Referral system.

Simply put: Gateway® helps the right patients get to the right place – first time.

Strategic Commissioning

Integrated Care Boards will be transformed into strategic commissioning bodies to deliver joined-up, value-driven care across systems. This means smarter investments in tools like Gateway® that reduce unwarranted variation, ensure clinical quality and deliver measurable outcomes.

Be Part of the Future

Ready to transform referrals? Request a demo of Gateway® and see how we’re helping areas like Greater Manchester and West Yorkshire streamline triage, reduce unwarranted variation, and improve care.